OutageThe calm voice at
2 AM.
Tell customers exactly what's broken, what's being fixed, and when to stop refreshing — before they flood your support queue.
Components
Incident Timeline
API Gateway fully restored. Monitoring continues.
Fix deployed to 3/4 regions. Degraded performance may persist.
Root cause identified: database connection pool exhaustion.
Investigating elevated error rates on API Gateway. 503s reported.
Auto-dispatched Subscriber Alert
✓ Sent 14:33 UTCSubject: [Outage] API Gateway — Investigating elevated error rates
We are currently investigating an issue affecting API Gateway. Users may experience 503 errors when making API requests.
Next update in 30 minutes or as soon as we have more information.
— Outage · acme.statuspage.io · Unsubscribe
Without Outage
2 AM. Slack is on fire.
Your inbox is worse.
Every minute without a status page costs you — in support tickets, in customer trust, and in your team's sanity.
Support Queue
+6 in 8 minAPI returning 503 — our checkout is broken
Users cannot log in, is auth down?
Webhooks not firing for the past 20 minutes
Dashboard shows blank page after login
Same as #8816, still broken
Integration completely down, clients calling
Every ticket asking the same question you haven't answered yet.
#incidents · 6 new messages
IS THE API DOWN?? Getting 503 everywhere
Same here, checkout is broken for all customers
@oncall @oncall @oncall someone respond
I have 3 enterprise clients calling me right now
Manual Updates Sent
47×
The same message, copy-pasted into individual tickets during a single incident.
Avg. First Response
23 min
Without a status page, customers wait — then they churn.
With Outage
Subscribers get notified in <60 seconds.
Automatically. No copy-paste. No Slack chaos. One source of truth.
Before they open a ticket, they already know.
With Outage
Every capability that kills
a different pain.
Automated Alerts
Stop copy-pasting the same update into 40 tickets
Subscribers opt-in via email, SMS, or webhook. The moment you post an update, they get it — before they open a support ticket.
Incident Created
14:32:01
Alert Dispatched
14:32:47
2,847 Notified
14:32:58
Embeddable Widget
Silence the "is it just me?" DMs
One script tag. Live status badge in your app header, footer, or help center.
<!-- Drop in your <head> -->
<script
src="outage.io/widget.js"
></script>
Click to expand ↑
Post-Mortem Templates
Blameless retrospectives, not blame meetings
What happened
Root cause
Impact (users, duration)
What we're fixing
Prevention measures
Custom Domain
status.yourcompany.com
What teams report after switching
73%
Fewer support tickets during incidents
8×
Faster incident communication to customers
94%
Of subscribers say they trust the brand more
Integrations
Plugs into your existing stack
PagerDuty
Datadog
Slack
OpsGenie
Grafana
Jira
Trusted by ops teams at 2 AM
The calm voice
in the turbulence.
"We had a P0 outage on a Friday night. Outage had 3,400 subscribers notified in under a minute. Support tickets that night: 12. Previous incident: 340."
96% ticket reduction
Marcus Chen
VP of Engineering · Fleetbase
"I used to spend the first 30 minutes of every incident copy-pasting status updates into open tickets. Now I write one update and it's done."
0 manual updates
Priya Nair
Customer Success Lead · Synapse Analytics
"Our customers actually emailed to thank us for the transparency during an outage. That's never happened before. The status page made us look like we had it handled."
Customer trust ↑
Jordan Walsh
DevOps Lead · Clearpath SaaS
99.97%
Platform uptime, last 12 months
< 60s
Average alert delivery time
14,200+
Status pages created
8.4M
Subscribers notified in 2025